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Customer Service

Shipping & Delivery
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations .When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. 
Privacy & Security
Guilty By Design is committed to protecting your privacy. Any information we collect will only be used to process orders, provide support or service, and assist in the resolution or diagnosis of system questions or problems.

We will never disclose to an unaffiliated third party the following information: (i) the files or materials residing on https://www.guiltybydesign.net storage devices or its network of shared server computers which are not otherwise viewable from the Web; or (ii) your name,

 Returns & Replacements
 All metal products are foundations only, and may need to be modified for a proper fit. Take precautions as all sheet metal and steel parts  may have razor sharp edges. No refunds or exchanges. All sales are final. Under no circumstance, will any product that has been modified or abused (e.G. Cut, painted, bent, cracked, sanded, etc.) be exchanged or credited. Test fit parts before modifying!

Under certain circumstances that GBD authorizes a product return, a 30% restocking fee will apply and only store credit will be given. All shipping charges are the responsibility of the customer. If an item that has “FREE SHIPPING” is returned, we will give you store credit minus the original shipping cost that we incurred.

All items are assumed to have no warranty unless specified otherwise. All warranties are manufacture warranties only. All orders are double checked for accuracy and quantities prior to shipping, so if there is any discrepancies, we must be contacted within 24 hours of delivery and you must keep all boxes and packaging material!!! All non-GBD brand products are considered "special ordered items", therefore non-refundable and non-returnable.

Please contact us before returning any products.  Email kyle@guiltybydesign.net

Payment, Pricing & Promotions
Payment methods include credit card, debit card, or paypal.
Gift cards: This offer is for retail purchases only. Obtaining this card constitues acceptance of these terms. This card may not be exchanged for cash. GBD is not responible for lost or stolen cards. Gift card may only be used by original purchaser and is good towards merchandise only. Gift card is nontransferable. Card may not be used toward any shipping charges or tax. Card must be used in full or forfiet balance. This is not a credit or debit card and has no implied warranties. Void after 365 days from issued invoice date. GBD reserves the right to cancel the gift card program at any time without notice.